FAQ

The questions you’re actually asking, answered plainly.

Pricing, contracts, NDAs, IP ownership, timelines, post-launch support. If your question isn’t here, write it on the contact form and you’ll get a direct answer for your case, usually within one business day.

All questions

01 · Working with us

The basics, registration, NDAs, time zones, fit.

  1. Are you a US-registered company?

    Yes. Azteya operates as a legally registered LLC in the United States. When you work with us, you’re entering into a formal business relationship with a US company, with all the legal protections, accountability, and professional standards that entails.

  2. Do you sign NDAs or confidentiality agreements?

    Yes. We sign Non-Disclosure Agreements upon request before any project discussion begins. Your business ideas, data, and proprietary information are always protected. Just ask and we’ll send one before our first call.

  3. What time zone does your team operate in?

    Our team operates primarily in Central Standard Time (CST), available Monday–Friday 9am–5pm and Saturdays 9am–2pm. We respond to all inquiries within one business day, with same-day response on premium plans.

  4. Do you work with established businesses or only startups?

    Both. We work with early-stage founders building their first credible digital presence and established small-to-mid businesses looking to scale or modernize. The fit test is whether you have a real product or service that’s ready to be presented seriously, not the company age.

  5. Can you target Spanish-speaking customers in the US?

    Yes, and this is one of our core differentiators. Our team is fully bilingual (English & Spanish), giving you a strategic edge when targeting the 41M+ Spanish-speaking consumers in the US. We create bilingual campaigns, websites, and content that resonate authentically with this high-value demographic.

02 · Marketing & campaigns

Strategy, ad spend, results timelines.

  1. How are marketing, SEO, and design integrated?

    One system. Most agencies split paid media and SEO into separate tracks; we run both as a single feedback loop, so ad performance, search terms, and landing-page behavior feed the same weekly decisions.

  2. How long until we see results?

    Paid ads can produce qualified leads within the first few weeks. Integrated SEO and content programs typically show solid ROI in 3–6 months. We optimize for sustainable growth, not vanity spikes.

  3. Is the ad spend budget included in the monthly price?

    Yes. To keep pricing simple, our plans include a dedicated ad spend budget within the monthly fee. We don’t charge a percentage of ad spend, the management fee is flat.

  4. Can I upgrade my plan as I scale?

    Yes. You can upgrade to a higher tier at any time to increase ad budget, unlock more channels, and access more advanced features. Email info@azteya.tech and we’ll handle the change.

03 · Web development

Ownership, mobile, edits, maintenance.

  1. Will I own my website and domain?

    Yes, 100%. You own the IP and the code. For peace of mind, most clients choose our managed hosting, you own the “house,” we keep the “foundation” current. If you choose external hosting, you handle migrations and security patches yourself.

  2. Is the site optimized for mobile and Google?

    Every site we build is fully responsive, hits Core Web Vitals targets on mobile, and ships with a baseline SEO structure (meta, sitemap, structured data, page-speed budget) so Google indexes it correctly from day one.

  3. Can I update content myself once it’s live?

    Yes. Depending on stack, we ship on WordPress, a static-site CMS workflow, Shopify, or Webflow. End-of-engagement training is included so your team can update text, images, and pricing without writing code.

  4. What if I need more pages or features later?

    Our retainer plans include scope for ongoing changes, adding pages, tweaking features, copy edits, at no extra cost. For larger expansions beyond your plan’s scope, we quote a custom expansion clearly upfront.

  5. Do I have to pay extra for monthly maintenance?

    No. Maintenance is included in our monthly plans, security updates, daily backups, performance monitoring, and technical support are bundled into the fee from day one. No surprise invoices.

04 · Software & apps

Custom development, IP ownership, stack.

  1. Do I own the source code of my custom app?

    Yes. We specialize in bespoke software and app development. You retain full IP ownership upon completion and final payment.

  2. What platforms and languages do you specialize in?

    For mobile: Swift (iOS), Kotlin (Android), and React Native for cross-platform. For web apps and SaaS: React, Node.js, PHP, and Python on Supabase or Postgres. We pick the boring, durable stack that fits the problem rather than the trendy one.

  3. Can you help me define my product before we code?

    Yes. Through our Tech Discovery phase we act as your strategic consultants, defining the MVP, prioritizing the features that matter, and producing a technical roadmap that aligns with the business goal.

  4. Do you handle updates and maintenance after launch?

    Yes. Post-launch support packages cover security patches, performance monitoring, and OS-version updates. Software is a living product, we partner long-term rather than “build and leave.”

  5. I have an existing app that needs help. Can you take over?

    Yes. We can step into an existing codebase, run a technical audit, and stabilize what is live before planning upgrades or migration. We’re honest about what we’ll inherit and what needs to be rebuilt.

05 · Billing & policies

Payment terms, cancellation, methods.

  1. What is the payment structure for project-based work?

    For project-based engagements (websites, software, mobile apps), we typically bill 50% upfront and 50% upon final completion. Larger projects can be split into milestone-based stages.

  2. What is your cancellation policy on monthly retainers?

    All monthly retainer plans require a 12-month minimum commitment. If you cancel before the end of that period, an early termination fee equal to 40% of the remaining balance applies. After 12 months, cancel any time without penalty by emailing sales@azteya.tech, we’ll handle it cleanly.

  3. What payment methods do you accept?

    Major credit cards (Visa, Mastercard, Amex), ACH bank transfers, and digital payments. Invoices are issued from Azteya LLC (US).

Question not on the list?

Send it on the contact form. You’ll get a direct answer for your specific case, usually within one business day.