Frequently Asked Questions
Welcome to our FAQ page — your go-to resource for answers about pricing, contracts, NDAs, timelines, and what happens after launch. Whether you're a US business evaluating your options or a returning client with a specific question, this page has you covered.
Whether you're a new customer looking to learn more about what we offer or a long-time user seeking clarification on specific topics, this page has clear and concise information about our products and services.
Digital Marketing & Strategy
Our approach is holistic: we use Web and Graphic Design to capture attention, implement SEO so customers find you, and leverage Digital Marketing to convert those leads into sales.
Digital marketing is a marathon, not a sprint. While "quick wins" can happen through Paid Ads within the first few weeks, our integrated strategies (SEO and Social Media) typically show their full impact and a solid ROI within 3 to 6 months. We focus on sustainable growth, not just temporary spikes.
Yes. To keep our pricing simple, our plans include a dedicated Ad Spend budget within the monthly fee to maximize your visibility.
Absolutely. We are here to help you grow. You can upgrade to a higher-tier package at any time to increase your ad budget, unlock more platforms, and access more advanced features. To make the switch, please reach out to us at info@azteya.tech.
Unlike agencies that manage SEO and Ads separately, we create a seamless ecosystem. We use data from your Paid Ads to improve your SEO and use Social Media engagement to refine your Lead Generation. Everything works together to maximize your visibility.
We believe in earning your trust through results, not long-term contracts. You can cancel your service at any time if you feel we are no longer the right fit for your needs. To process a cancellation, simply send an email to sales@azteya.tech.
Graphic Design & Branding
You hold 100% ownership. Files depend on your tier:
- Brand Starter: You’ll receive high-resolution Web-Ready formats (PNG & JPG), perfect for social media and website use.
- Visual Identity: Includes everything in the Starter pack plus Print-Ready PDF files, ideal for high-quality stationery and marketing materials.
- The Brand Masterpiece: You receive our Full Asset Library, including the original Source Files (AI, EPS, or SVG). These are vector formats that allow you to scale your logo to any size—from a pen to a billboard—without ever losing quality.
Each plan includes specific Revision Rounds. Our Masterpiece plan offers unlimited revisions to ensure your brand looks exactly how you envisioned it.
Quality design requires both strategy and creativity. For our Brand Starter package, you can expect initial concepts within 7 to 15 business days. For more complex projects like the Brand Masterpiece, the process typically takes 2 to 3 weeks to ensure every detail of your "Brand Bible" is perfect.
Absolutely—and we highly recommend it. A great brand needs to be seen. Once your identity is ready, we can seamlessly transition you into our Brand Visibility or Accelerated Strategy marketing plans to ensure your new look starts generating ROI immediately.
Web Development
Yes, 100%. You own the intellectual property and the code. However, for your security and peak performance, most of our clients choose our Managed Infrastructure. This means that while you own the "house," we ensure the "foundation" is unbreakable, updated, and lightning-fast. If you choose to host elsewhere, you are responsible for technical migrations and security patches.
In , a site that isn't fast and mobile-friendly is invisible. Every site we build is 100% responsive (looks perfect on phones, tablets, and desktops) and includes a Basic SEO Structure (meta tags, sitemaps, and speed optimization) to ensure Google starts indexing you correctly from day one.
Absolutely. We primarily build on user-friendly platforms like WordPress, Shopify, or Webflow. We provide a basic training session at the end of the project so you or your team can easily update text, images, and blog posts without needing to write a single line of code.
We build with scalability in mind. You can start with our Digital Starter plan and grow into a larger site as your business expands. If you need to upgrade your current project or add advanced features, just reach out to us at info@azteya.tech to discuss the next steps.
Maintenance is optional but highly recommended. Our monthly plans cover security updates, daily backups, and performance monitoring to keep your site fast and secure. You can cancel this service at any time by contacting sales@azteya.tech, although we recommend keeping it to protect your investment.
Software & Apps
Yes. We specialize in bespoke Software and App Development where you retain full ownership of the intellectual property once finished.
We are experts in modern, high-performance stacks. For mobile, we build for iOS and Android (Swift, Kotlin, and React Native). For web applications and SaaS, we specialize in React, Node.js, and Python. This ensures your product is fast, secure, and ready to scale from day one.
Yes. Through our Ideation & Discovery phase, we act as your strategic consultants. We help you define your Minimum Viable Product (MVP), prioritize the most important features to save costs, and create a technical roadmap that aligns with your business goals.
Software is a living product. We offer Post-Launch Support packages that include security patches, performance monitoring, and updates to ensure your app stays compatible with the latest OS versions. We don't just "build and leave"—we partner with you for the long term.
We certainly can. Whether you need to scale an existing platform, fix legacy code, or migrate to a more modern architecture, our team can perform a Technical Audit and take over development to get your product back on track.
AI Agents & WhatsApp Automation
We train your AI Agent exclusively on your business data. We feed it your website content, PDFs, pricing sheets, and past support tickets so it becomes a dedicated expert on your brand, ensuring accurate and hallucination-free responses.
Yes. Our AI Agents automatically detect the language your customer is using and reply natively in over 90 languages, breaking down communication barriers without the need for manual translation.
Absolutely. We program the AI with a seamless "Human Handoff" protocol. If a customer asks something beyond its scope or if it detects a high-value lead, it will instantly notify your team and transfer the full chat history.
No. We work exclusively with the Official WhatsApp Business API (Meta), ensuring your brand remains safe, professional, and compliant.
Yes. The bot handles repetitive inquiries, but you or your team can jump into any conversation through a shared inbox at any time.
Billing & Policies
For project-based work like Apps or Web development, we typically require 50% upfront and 50% upon final completion.
Subscriptions can be cancelled at any time by emailing sales@azteya.tech. All sales are final, and no refunds are issued.
Working With Us
Yes. Azteya operates as a legally registered LLC in the United States. When you work with us, you're entering into a formal business relationship with a US company — with all the legal protections, accountability, and professional standards that entails.
Absolutely. We sign Non-Disclosure Agreements (NDAs) upon request before any project discussion begins. Your business ideas, data, and proprietary information are always protected. Just ask and we'll send one before our first call.
Our team operates primarily in Central Standard Time (CST), available Monday–Friday 9am–5pm and Saturdays 9am–2pm. We respond to all inquiries within 24–48 business hours, with same-day response on our premium plans.
Both. We work with early-stage startups building their first digital presence and established small businesses looking to scale or modernize. Our packages grow with you — from a $1,399 starter website to fully custom enterprise platforms.
Yes — and this is one of our key differentiators. Our team is fully bilingual (English & Spanish), giving you a strategic edge when targeting the 41M+ Spanish-speaking consumers in the US. We create bilingual campaigns, websites, and content that resonate authentically with this high-value demographic.